Shipping & Returns

Question 1

What is your jewellery made out of?

Answer

We make use of Nickel-Free metals, as well as Anodized Aluminum, Stainless Steel and Sterling Silver to create our jewellery.. This is, however, dependent on our suppliers and item prices may vary based on which metal is used.

Question 2

Is your jewellery safe for my skin?

Answer

Yes. We use Nickel-Free metals to create our jewellery, which should be safe on your skin. Do however please take extra care if you have very sensitive skin or skin conditions. All of our Nickel-Free items will be covered with a protective coating.
This coating will help prevent tarnishing or reactions that those with very sensitive skin may experience.

Question 3

Where does your jewellery come from?

Answer

We hand-craft every item on our website in house. Each jewellery item, accessory, and clothing item is made by hand by one person, using mostly locally-sourced supplies.

Question 4

How do I take care of my jewellery?

Answer

⛓ Avoid contact with water. - If possible, please avoid getting your jewellery wet. If the item does come in contact with water, be sure to thoroughly dry the item as soon as possible. ⛓ Avoid wearing your items when exercising. - Sweat and oils will speed up tarnishing and most likely discolour the items. ⛓ Avoid direct contact with household chemicals, perfumes and sprays. - If contact has been made, immediately wash the item with soap and water and dry thoroughly. ⛓ Be gentle with your jewelley. - Despite the utmost care taken to ensure all rings are properly closed and that each item is well constructed, the items are susceptible to damage if mishandled. ⛓ It is recommended to use micro-fibre cloths to clean your items. If you have questions regarding caring for your items, please get in touch. We do not offer refunds. Should the item become damaged within the first month of purchase, we will repair the item for you.

Question 5

Can I order something custom-made?

Answer

Yes! We accept custom orders, where possible, dependent on our suppliers. Please email us at info@apparitionstore.co.za to place your order. Be sure to specify exactly what it is you're looking for and we'll send you a quote.

Question 6

Do you have a physical store?

Answer

No. We do not have a physical store at this point in time. If you live in Somerset West or the surrounding areas and would like to see certain pieces in person, please get in touch at info@apparitionstore.co.za in order to make an appointment for a viewing.

Question 7

Do you accept returns or refunds?

Answer

If you are unhappy with your item, you may return it within 14 days of the purchase. You are liable for sending the item back to us. Your payment for the item will be refunded as soon as we receive your item back. If your product is broken or damaged within the first 14 days after purchase, you may send it back for repairs or to be replaced.

Question 8

Will my jewellery tarnish?

Answer

Unfortunately, some items will tarnish over time. This is due to the skin and metal reacting to one another. There are things you can do to limit this effect (See 'How do I take care of my jewellery'). We do our best to source metals and supplies that will not tarnish to ensure you receive the highest quality goods, however this cannot always be guaranteed.

Question 9

When will I receive my order?

Answer

If the item you purchased is in stock with us, we will dispatch it either the same day, or the morning after we receive your order. Our courier typically delivers within 1 - 3 working days, depending on your area. We do ship all over South Africa and the world. A custom order may take up to a week to be completed before it can be shipped, but this will be discussed in custom order emails.

Question 10

Can I collect my order?

Answer

Yes! If you live in Cape Town and wish to collect your order, you can do so. Once we receive your order we will get in touch to arrange the collection.

Question 11

Can I get an item in my size?

Answer

We provide the sizes of the items we have in stock on each product page. If you require a smaller or larger size than we have shown on the website, you can request your size via email. Simply mail the SKU (found on the product page) to info@apparitionstore.co.za and give us the measurement you require.

Question 12

Should I wash the items?

Answer

To clean your item, you should gently wipe it with a damp cloth. If needed, you can make use of Sunlight soap. Rinse the item in lukewarm water, but do not leave the item in the water for an extended period of time. Be sure to dry your item properly and thoroughly after this to avoid damage. You can dry the item with a hairdryer for the fastest results.

FAQ

Frequently Asked Questions